Make implementation easy with on-demand
video courses
for all users
Create a hub for Lattice product education
I founded Lattice University—a library of product training videos—and the Change Management Hub with templates to help HR teams roll out Lattice to their companies. This became a competitive advantage in enterprise sales.
Lattice is a people management platform that helps companies run performance reviews, engagement surveys, and goal-setting at scale.
THE WORK
THE STORY
Learning how to use Lattice is time consuming and difficult
Early in my time at Lattice while it was still a young company, we were dealing with a company adoption challenge: HR admins were having a hard time explaining how Lattice worked to all the employees at their company. After a long buying journey, our team was handing the responsibility to the HR admins to do even more work to onboard everyone (executives, managers, and individual contributors), which was incredibly time-consuming and often just led to more questions.
Create Lattice University and the Change Management Hub
I founded Lattice University as a library of on-demand video courses covering every aspect of the platform—from setting up your first review cycle to configuring advanced workflows. Each course was designed to replace hours of live training with concise, self-paced modules that users could revisit anytime.
Alongside Lattice University, I created the Change Management Hub—a dedicated resource site for HR administrators rolling out Lattice at their companies. The CMH provided customizable slide decks, email templates, manager talking points, and step-by-step implementation guides, giving admins everything they needed to drive adoption across their organization without starting from scratch.
Making learning easy became a competitive advantage
Lattice University and the Change Management Hub were the first major improvement to the way Lattice welcomed new customers to the platform. With Lattice University and the CMH, we took a huge burden off of our customers' and our own team's shoulders during implementation. The vast majority of basic product training could now be done asynchronously with videos and other educational materials with minimal time investment.
As it turns out, not only were Lattice University and the CMH such a success in helping to make customer implementations more effective, they were also helpful in closing new enterprise customer deals. Soon after launching, the sales team started including them as product features in the sales process since our competitors didn't offer the same support.
