Make implementation easy with on-demand
video courses
for all users
Create a hub for Lattice product education
HR admins were expected to train their entire company on Lattice after a long implementation. It was too much to ask. I built two resources to do it for them, and they ended up becoming a competitive advantage in enterprise sales.
Learning how to use Lattice is time consuming and difficult
After a long sales cycle, we handed HR admins the keys and asked them to train their entire company. Executives, managers, individual contributors, all on a platform they'd just bought. It generated more questions than answers.
Create Lattice University and the Change Management Hub
I built Lattice University as an on-demand library of video courses covering every part of the platform. Short, self-paced modules replaced hours of live training.
The Change Management Hub gave HR admins everything they needed to run their own rollout: slide decks, email templates, manager talking points, and step-by-step guides. They didn't have to start from scratch.
Making learning easy became a competitive advantage
Basic product training could now happen asynchronously. That took the burden off customers and freed our implementation team for work that actually needed them.
Shortly after launch, the sales team started using both as selling points. Competitors didn't offer the same support. It became a differentiator.
